Refund and Cancellation Policy

  • Refund and Cancellation Policy

REFUND AND CANCELLATION POLICY

If you need to cancel a workshop

Our workshop bookings are non-refundable. We do appreciate that sometimes-unforeseen circumstances may mean that you can’t attend a workshop so we are happy for you to send along a friend to take your place, we will need their name and contact details prior to the workshop. Alternatively, if you contact us at least 14 days in advance of the start date of the workshop, then we can offer a transfer to the same workshop on an alternative date, providing there are places available or a workshop is planned for the future. 

Our right to cancel a workshop

Should we need to cancel a workshop due to unforeseen circumstances, we will aim to give you as much notice as possible of the cancellation. Unfortunately, we cannot accept any liability for travel or other costs.

Parties and Events

A non-refundable 50% deposit is required to secure a booking. The remaining balance must be paid 14 days before the date of the party. A maximum reduction of two attendees can be made at least two weeks before the date of the event. We will reduce the outstanding balance accordingly. Reductions in numbers cannot be made less than two weeks before the date of the event and the full balance of the booking must be paid. The price per person shown on the Party & Event page is based on a minimum of 10 attendees. If there are less than 10 attendees the total amount will still be based on 10 attendees.

Gift Vouchers

Gift vouchers are non-refundable and are not redeemable against any products other than workshops. We do appreciate that sometimes, unforeseen circumstances may mean they cannot be used and we are happy for them to be transferred to a friend. 

Fabric

Please note all fabrics are cut to order and, unless faulty, cannot be refunded once cut for processing.