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Refund & Cancellation Policy

Refund & cancellation policy


If you need to cancel a workshop

If you are unable to attend your booked workshop and it’s more than 14 days in advance of the start date, then we can offer a transfer to the same course on an alternative date, providing there are places available or a course is planned for the future. If cancellation is within 14 days of your workshop I’m afraid we are unable to offer a refund. We do appreciate that sometimes-unforeseen circumstances may mean that you can’t attend so we are happy for you to send along a friend to take your place. We will need their name and contact details prior to the workshop.

Our right to cancel a workshop

Should we need to cancel a workshop due to unforeseen circumstances, we will aim to give you as much notice as possible of the cancellation. We will give you a full refund or if you prefer a transfer to an alternative available course, space permitting. Unfortunately, we cannot accept any liability for travel or other costs.

Parties and Events

A non-refundable 50% deposit is required to secure a booking. The remaining balance must be paid 14 days before the date of the party. A maximum reduction of two attendees can be made at least two weeks before the date of the event. We will reduce the outstanding balance accordingly. Reductions in numbers cannot be made less than two weeks before the date of the event and the full balance of the booking must be paid. The price per person shown on the Party & Event page is based on a minimum of 10 attendees. If there are less than 10 attendees the total amount will still be based on 10 attendees.

Gift Vouchers

Gift vouchers are non-refundable. We do appreciate that sometimes, unforeseen circumstances may mean they cannot be used and we are happy for them to be transferred to a friend.

Fabric

A full refund can be given within 28 days for fabric that is unused and re-saleable. Delivery costs will be only be refunded if the fabric is faulty.